AMAGo policy/refund-policy

CANCELLATION, REFUND AND DISPUTE POLICY Review the real quote, payment method and agreed total before confirming. Changes require a new authoritative quote or accepted counteroffer. Do not rely on a return page as proof of payment. Requests may be cancelled through the app before a journey starts where the current state allows it. This release does not silently impose a cancellation or no-show fee. Held wallet funds are released once when cancellation is confirmed. A completed cash payment is not automatically credited to a wallet; disputes require the parties and support to verify what was paid. Courier failed delivery and return are documented with assigned-provider evidence. An owner reviews any return charge before settlement, records the reason and releases unused wallet funds. No unsupported delivery guarantee or insurance is implied. Report duplicate, incorrect or disputed charges to amazing.agents@cidt-group.com with the booking/payment reference and explanation. Never send a password, OTP or full card details. Support verifies identity, payment and journey records and communicates its decision and available escalation. Wallet journey refunds reverse eligible recorded earnings and credit only the actual customer amount. Company-funded promotion amounts return to their funding ledger; they are not extra cash payable to the customer. Original merchant refunds are handled through the actual selected merchant/bank. Eligible funds are reserved during review, and a refund is recorded as confirmed only against an actual merchant/bank reference. Failed refunds release reservations. Issuer and bank processing times vary; no unsupported deadline is promised. Subscription refunds consider use, eligibility, disclosures and applicable consumer rights. Nothing removes rights that cannot lawfully be excluded.