AMAGo terms

AMAGo CUSTOMER TERMS Operator and scope AMAGo is operated by AMAZING AGENTS (PTY) LTD, registration 2026/305414/07. Contact amazing.agents@cidt-group.com. AMAGo facilitates Passenger and Courier requests, provider matching and supporting payment, account, safety and support functions. AMAGear opens an external website governed by its applicable terms. No discontinued native module or unsupported service is part of this offer. Accounts and service eligibility Accounts are for adults aged 18 or older. Supply accurate information and protect credentials. Device verification and optional biometric unlock do not replace provider approval. Providers must have reviewed current documents, vehicle/class/capacity approval and active subscription to receive eligible requests. Approval does not guarantee conduct, availability or income. Actual legal rights and responsibilities follow the service performed and applicable law; no label in these terms excludes a non-excludable duty. Requests, fares and assignment Select real pickup/destination, class, relevant stops and preferences. A quote has an expiry and a positive proposed amount. You may accept the suggested fare or propose another permitted amount. Providers may accept, decline or counteroffer; you choose an eligible response and the server confirms assignment and agreed money. Unconfirmed responses are not bookings. Scheduled journeys begin dispatch approximately 15 minutes before departure and are not a guarantee that a provider will be available. Do not begin travel without confirmed assignment. The provider must follow traffic and safety law regardless of a mood, ETA or urgency request. Payments and promotions Review the agreed total, payment method and any disclosed processing charges before confirming. Wallet funds are ledger-backed service funds, not a promise of banking, interest or deposit insurance. Merchant checkout is verified server-side; a browser return is not proof of settlement. Cash must be paid to the provider and truthfully confirmed. AMAGo charges providers R489.79 for a calendar month of entitlement and zero per-trip commission. Google Play subscriptions renew under the terms displayed by Google Play and may be cancelled there. Owner-approved external renewals require explicit purchase and do not create automatic merchant debits. A subscription does not guarantee work. Fee-waiver promotions reduce eligible AMAGo charges. Funded fare credits require an allocated company budget, wallet payment and applicable eligibility/expiry/redemption limits; they do not silently reduce provider earnings and are not redeemable for extra cash. Errors and disputed balances require reconciliation, never invented receipt values. Passenger and Courier responsibilities Check your provider and vehicle, use restraints, respect lawful capacity and supply accurate addresses and contact details. Optional moods and music are preferences rather than guaranteed services. Do not use the platform for unlawful, abusive or unsafe conduct. Courier senders must correctly describe, package and disclose the parcel within approved capacity, provide authorised recipient details and comply with /policy/safety-policy. No unsupported insurance, special handling or guaranteed arrival is implied. Collection/delivery proof and failed-delivery/return handling follow actual records and reviewed decisions. Cancellation, safety and support Cancellations, disputes and refunds follow /policy/refund-policy. In-app reports and trusted-contact sharing are support tools, not emergency response or guaranteed monitoring. Contact emergency services directly when necessary. GPS, mobile networks, mapping, merchant and hosting services may be interrupted. Contact support for errors and complaints; no unverified human staffing or response-time promise is made. Relevant policies are linked below and form part of the applicable service disclosures. Rights and changes We may restrict accounts for verified safety, fraud, eligibility or material conduct reasons and provide a support route for review. You may stop using the service and request deletion subject to lawful financial/dispute retention. No term excludes fraud, gross negligence or any responsibility or consumer remedy that cannot legally be excluded; liability is assessed under applicable law. We do not promise immunity from all claims or absolute service availability. Versioned material changes will be disclosed where required; an acceptance record identifies the version accepted. OPERATOR: AMAZING AGENTS (PTY) LTD Registration: 2026/305414/07 Business address: 24 Corma Street, Stikland Industrial, Cape Town 7530 Privacy/support: amazing.agents@cidt-group.com