AMAGo policy/support-policy

CUSTOMER SUPPORT AND COMPLAINTS Contact amazing.agents@cidt-group.com or use the in-app support request and conversation. Include the booking/payment reference, a concise description and relevant evidence. Do not send passwords, verification codes, private signing keys or complete card details. Account and financial information is disclosed only after reasonable identity checks. FAQs provide guidance; a chatbot, a ticket acknowledgement or a notification is not a promise that a human is online. No unverified support response time or 24-hour staffing guarantee is made. Emergency assistance must be sought directly from the appropriate emergency service. Support records the request, investigates relevant journey/payment records, requests information when needed and communicates the outcome. A requester or provider may ask for review of a decision, explaining the disputed facts. Refunds follow the published refund policy and actual merchant verification. Complaints and evidence are retained only for their legitimate purpose and approved retention period or lawful hold. Statutory consumer and privacy complaint routes remain available.